Terms & Conditions

Welcome to SEEN Hub

By booking a workspace, purchasing a day pass, becoming a member, renting an event space, or attending an event at SEEN Hub, you agree to the following Terms & Conditions.

1. Bookings & Payments

• All bookings must be made through SEEN Hub's official website or authorized booking system.
• Payment is required at the time of booking unless otherwise agreed (e.g., corporate clients).
• Once your booking is confirmed, you will receive a QR code or barcode for entry.
• Please keep your booking confirmation and QR code secure.

2. Types of Events

A. In-House Events (Hosted by SEEN Hub)

• Organized and managed by SEEN Hub.
• Registration and ticketing are handled by SEEN Hub.
• SEEN Hub is responsible for event setup, content, and attendee experience.

B. External Events (Hosted by External Organizers)

• Companies or individuals may rent SEEN Hub's facilities for their own events.
• SEEN Hub provides the venue and agreed facilities only.
• External organizers are fully responsible for event content, attendee management, guest experience, and compliance with UAE laws.

3. Cancellations & Refunds

In-House Events

• Cancellation more than 24 hours before the event: 100% refund.
• Cancellation between 12 hours before the event: 50% refund.
• Cancellation less than 10 hours before the event: No refund.
• If SEEN Hub cancels the event, guests will receive a full refund or booking credit.

External Events (Space Rentals)

• Cancellation at least 24 hours before the booking: 50% refund.
• Cancellation less than 24 hours before the booking: No refund.
• Bookings cancelled due to violation of SEEN Hub policies or UAE law are not eligible for a refund.
• SEEN Hub is not responsible for refunding tickets sold directly by external organizers.

4. Facilities & Services

Reading Zone

• Books are for on-site use only.
• Books must be returned to their designated shelves after use.
• Books may not be removed without prior management approval.

Printing Services

• Printing and photocopying services are available for an additional fee.
• Printing illegal, offensive, or prohibited content is strictly forbidden.

Lockers

• Paid lockers are available for rent.
• Users are responsible for securing their lockers.
• SEEN Hub is not liable for lost, stolen, or unattended belongings.

5. Community Guidelines & Conduct

• Respect all members, guests, and staff.
• Maintain a professional and positive environment.
• Disruptive, offensive, abusive, or illegal behavior is strictly prohibited.
• SEEN Hub reserves the right to suspend or terminate memberships, bookings, or access without refund for violations.

6. Liability

• SEEN Hub is not responsible for lost, stolen, or unattended personal belongings.
• External event organizers are fully responsible for attendee safety, event management, and legal compliance.
• SEEN Hub's liability is limited to the services it directly provides.

7. Companies & Corporate Clients

• Corporate memberships and long-term agreements are governed by separate signed contracts.
• These Terms & Conditions apply to individual bookings, memberships, day passes, and public events.

8. Changes to Terms

• SEEN Hub may update these Terms & Conditions at any time.
• The latest version will always be available on the official SEEN Hub website.
• Continued use of SEEN Hub services constitutes acceptance of any updated Terms.

9. Access & Entry

• Entry is permitted only with a valid booking confirmation, QR code, or active membership.
• QR codes and access credentials are personal and may not be shared or transferred.
• Lost or stolen QR codes should be reported immediately.
• SEEN Hub reserves the right to refuse entry without a valid booking or for security reasons.

10. Operating Hours

• SEEN Hub operates during published business hours.
• Members and guests must leave the premises before closing unless prior written approval has been granted.
• Operating hours may change during public holidays, Ramadan, maintenance, or special events.

11. Internet & Technology Usage

• Complimentary high-speed Wi-Fi is provided for business and educational use.
• Users must not use the network for illegal activities, hacking, copyright infringement, or distributing harmful content.
• SEEN Hub is not responsible for interruptions caused by internet providers or technical issues.

12. Food & Beverages

• Food and beverages are permitted only in designated areas.
• Please keep all areas clean after use.
• Outside catering is allowed only with prior management approval for private events.

13. Damage to Property

• Guests are responsible for any damage caused to SEEN Hub property, furniture, equipment, books, meeting rooms, event spaces, or technology.
• Repair or replacement costs may be charged to the responsible individual or organization.

14. Health & Safety

• Follow all emergency procedures and staff instructions.
• Emergency exits must remain clear at all times.
• Smoking and vaping are permitted only in designated outdoor areas.
• Dangerous, illegal, or hazardous items are strictly prohibited.

15. Photography & Media

• SEEN Hub may capture photos or videos during in-house events for promotional purposes.
• Guests who do not wish to appear should notify staff before the event.
• External organizers must obtain attendee consent before recording or photographing their events.

16. Privacy & Data Protection

• SEEN Hub collects only the information necessary for bookings, memberships, and event management.
• Personal information is handled in accordance with applicable UAE data protection laws.
• Customer information will never be sold to third parties.

17. Membership Policy

• Membership benefits are available only to the registered member.
• Memberships are non-transferable unless otherwise approved by management.
• Misuse of membership privileges may result in suspension or termination.

18. Workspace Usage

• Meeting rooms, workspaces, and event spaces must be vacated promptly at the end of the reserved booking time.
• Additional time is subject to availability and may incur additional charges.
• Furniture or equipment must not be moved without staff approval.

19. Noise Policy

• Maintain a professional noise level throughout the facility.
• Keep phone calls brief in shared workspaces.
• Private meetings, presentations, and discussions should take place in designated meeting rooms.

20. Parking

• Parking is subject to availability.
• SEEN Hub is not responsible for loss, theft, or damage to vehicles or their contents.

21. Force Majeure

• SEEN Hub shall not be liable for delays, cancellations, or service interruptions caused by circumstances beyond its reasonable control, including natural disasters, government restrictions, pandemics, internet failures, power outages, or other unforeseen events.

22. Intellectual Property

• All SEEN Hub logos, branding, website content, graphics, marketing materials, and digital assets remain the exclusive property of SEEN Hub.
• No content may be copied, reproduced, distributed, or used without prior written permission.

23. Lost & Found

• Lost items found on the premises will be retained for a limited period.
• Unclaimed items may be donated or disposed of after the retention period.

24. Governing Law

• These Terms & Conditions are governed by the laws of the United Arab Emirates.
• Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Emirate of Abu Dhabi.

25. Contact Information

For questions regarding these Terms & Conditions, bookings, memberships, or events, please contact:

SEEN Hub
Al Ain, Abu Dhabi, United Arab Emirates

Email: info@seenhub.ae 

Website: www.seenhub.ae