Privacy Policy

At Seen Hub, we are committed to protecting your privacy and ensuring transparency in how your information is collected and used.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and phone number when you make a booking or contact us.
• Payment Information: Processed securely through trusted third-party payment providers.
• Website Usage Data: Collected through cookies and analytics tools to enhance user experience.

2. How We Use Your Information

Your information is used for the following purposes:

• To confirm and manage your bookings.
• To communicate updates, schedules, and promotional offers (with your consent).
• To improve our website, services, and customer experience.

3. Sharing of Information

• We do not sell or rent your personal information.
• Information may be shared only with trusted third-party service providers (e.g., payment processors, analytics, IT support).
• We may disclose information if required by applicable UAE laws or regulations.

4. Data Security

• We implement industry-standard security measures to protect your data.
• Payment information is handled exclusively by secure and certified payment providers.

5. Your Rights

You have the right to:

• Request access to your personal data.
• Request corrections or updates.
• Request deletion of your data, subject to legal requirements.
• Unsubscribe from marketing communications at any time.

Workspace Booking Policy

To ensure smooth operations and fair usage of our facilities, the following terms apply to all workspace bookings:

1. Direct Bookings Only

All bookings must be made directly through Seen Hub management or the official booking system. Third-party or unauthorized bookings will not be accepted.

2. Authorized Use

Only the individual or company that made the booking may use the reserved space. Subletting, transferring, or sharing without prior approval is strictly prohibited.

3. Usage Responsibility

The booking party is fully responsible for any damage, misuse, or violation of rules during the booking period.

4. Access Control

Access to facilities is limited to registered individuals under the confirmed booking.

5. Compliance with Rules

All users must adhere to guidelines regarding behavior, cleanliness, noise levels, and proper use of equipment.

6. Management Rights

Seen Hub reserves the right to cancel or refuse bookings that violate these terms without prior notice.

7. No Third-Party Commission Policy

Seen Hub does not engage in commission-based or third-party brokerage for bookings. Any such claims are considered unauthorized.

8. Attendance, Freeze & No-Refund Policy

If a user books a workspace (coworking area or private space) and does not attend, no refund will be provided.

Hourly Bookings: Non-refundable once confirmed.

Daily Bookings: Non-refundable if unused.

Weekly Bookings: May be frozen for up to 2 days, subject to management approval.

Monthly Bookings: May be frozen for up to 7 days, subject to management approval.

All freeze requests must be communicated in advance and are subject to approval. No refunds will be issued under any circumstances after booking confirmation.

Additional Policies

Food Policy

Bringing outside food or beverages is not permitted unless explicitly approved by management.

Personal Belongings

Seen Hub is not responsible for any loss, theft, or damage to personal belongings within the premises.

No Smoking Policy

Smoking is strictly prohibited within the premises in accordance with applicable UAE laws and regulations.